The Financial Ombudsman Services (FOS) has issued a technical note covering some of the issues that arise in relation to complaints involving marine insurance policies.
The Service says it deals with around 100 complaints involving small craft each year and that in most cases the insurer has refused (or restricted) a claim on the basis that:
The vessel was not seaworthy; the consumer had not taken reasonable care to avoid loss or damage; non-disclosure; the claim was fraudulent; the security requirements in the policy were not complied with.
The Ombudsman's approach in considering each of the above categories is now available on the FOS website
